Return policy

At Physifi, we are committed to providing quality products and services. If you are not completely satisfied with your purchase, please follow the refund terms below:

1. Refund Request
   If you wish to return an item, please contact Customer Service within 14 days of receiving it. Please provide your order number and detailed reason for the return.

2. Return Terms

   • Items must be in original condition, unused, and well packaged.
   • Some items, such as custom items and promotional items, may not be eligible for a refund. Please confirm the relevant terms before purchasing.

3. Refund Processing

   • Once the returned item has been inspected and confirmed to be eligible for return, we will process the refund. Refunds will be issued to the original payment method and the processing time is usually 7-10 business days.
   • Shipping and possible return costs will be borne by the buyer unless the item has quality problems or was shipped incorrectly.

4. Damage and Errors

   • If the item received is damaged or does not match the order, please contact Customer Service immediately and attach relevant photos. We will provide a return or refund service at our expense.

5. Special Cases

   • In some special cases, such as order errors or out-of-stock items, we may provide in-store credit or replacements. We will contact you to confirm the best solution.

Contact us

Tel: 468441611

Email: [email protected]

Address: 38 Hanson Rd Craigieburn VIC 3064