Privacy policy
At Physifi, we take your privacy and data security very seriously. This Privacy Policy explains how we collect, use, protect and share your personal information. Please read the following carefully to understand our practices and your rights when processing your information.
1. Information Collected
We may collect the following types of information:
- Personal Identification Information: This includes your name, email address, contact number and mailing address, which is usually provided when you make a purchase, register an account or contact customer service.
- Payment Information: This includes your credit card or payment account information. We process this information through a secure payment processing system.
- Usage Data: We may automatically collect information about your visit to our website, such as IP address, browser type, access time and pages visited. This information helps us understand user behavior and improve the website experience.
2. Use of Information
We use your personal information for the following purposes:
- Order Processing: To process your order, provide shipping information and update order status.
- Customer Service: To answer your questions, process return requests and provide support.
- Marketing and Promotions: With your consent, send you news, promotions and updates about our products and services.
- Website Improvement: Analyze usage data to improve user experience and website functionality.
3. Protection of Information
We take a range of measures to protect the security of your personal information, including:
- Data Encryption: We use encryption technology to protect sensitive information submitted on the website, such as payment information.
- Access Control: Only authorized employees can access your personal information to prevent unauthorized access and disclosure.
- Security Protocol: We regularly review and update our security measures to respond to potential threats and vulnerabilities.
4. Cookie Policy
Cookies are small text files that are stored on your device when you visit our website. Cookies are used to enhance your browsing experience and analyze website performance.
- Required Cookies: These cookies are necessary for the basic functionality of the website, such as remembering your login status and shopping cart contents.
- Functional Cookies: These cookies enable us to remember your preferences and personalize your experience.
- Analytical Cookies: These cookies are used to collect and analyze website usage data to help us understand user behavior and improve website functionality.
- Advertising Cookies: These cookies are used to deliver relevant ads and track ad performance. We may work with third-party advertising networks to display ads that are relevant to your interests.
Manage Cookies
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience using our website. For more information on how to manage cookies, please refer to your browser's help documentation.
5. Sharing of Information
We will not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:
- Service Providers: We may provide your information to third-party service providers (such as payment processing, logistics companies) to complete services.
- Legal Requirements: We may disclose your information when required by law or to protect our legal rights.
6. Your rights
Under relevant laws, you have the right to access, correct or delete your personal information. You can also opt-out of marketing messages from us. To exercise these rights, please contact our customer service team.
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time. All changes will be posted on our website and will take effect immediately after the update. Please check the Privacy Policy regularly for the latest information.
Contact us
Tel: 468441611
Email: [email protected]
Address: 38 Hanson Rd Craigieburn VIC 3064