Faqs
1.
What are your products made of?
Our products are made of high-quality materials, depending on the series:
- Unglazed White Series: Made of high-quality porcelain clay, maintaining a natural and original texture.
- Black and White Matte Series: Made of fine ceramics with a matte finish.
- Brushed Vase Series: Made of fine ceramics with a brushed finish to create a unique texture.
- Candlestick Ornaments: Including a variety of materials, such as copper, ceramic, etc. The specific material will be stated in the product details.
2.
Do your products have multiple colors and styles?
We offer a variety of color and style options to meet different decorative needs. The specific colors and styles of each series can be viewed on our product pages. We are constantly updating our product line to provide more choices and the latest designs.
3.
How to clean and maintain the product?
- Unglazed White Series: Please use a clean damp cloth to wipe gently, avoid using strong detergents.
- Black and White Matte Series: Wipe with a soft damp cloth, avoid using rough cleaning tools to avoid scratching the matte surface.
- Brushed Vase Series: Use a soft cloth or brush to clean, avoid using hard objects and strong acid cleaners.
- Candlestick Ornaments: Use appropriate cleaning methods depending on the material. Copper products can be cleaned with a special copper cleaner.
4.
Are your products suitable for outdoor use?
Most of our products are designed for indoor use to ensure the best visual effect and material protection. If you need a decoration suitable for outdoor use, please check the product description or contact our customer service to confirm suitability.
5.
How do I choose the right product size?
Detailed size information is provided on each product page. If you are not sure which size is best for your space, you can check the size guide in the product description or contact our customer service team for advice.
6.
Do you have custom options for your products?
Currently, we do not offer custom services for our standard product range. However, we will occasionally launch limited editions or special designs. Please pay attention to our updates or contact us directly for more information.
7.
Do you have a warranty for your products?
Our products generally do not have a standard warranty, but we do provide a certain return and exchange policy. If there is a quality problem with the product you received, please contact our customer service team in time and we will assist you in processing the return and exchange.
8.
How can I confirm if a product is in stock?
On the product page, you can check the stock status. If a product is shown as "out of stock", we will provide an estimated restock date. You can also contact our customer service team to inquire about the specific stock status.
9.
Is the color of the product exactly the same as the actual product?
We try our best to ensure that the colors displayed online are consistent with the actual product, but due to different display settings and lighting conditions, the actual color may vary slightly. If color is important to you, please contact customer service for more information about the product color.
10.
How can I get more information or help with the product?
Contact us
Tel: 468441611
Email: [email protected]
Address: 38 Hanson Rd Craigieburn VIC 3064